Contact & Help

Please let us know which product you are interested in and we will contact you as soon as possible.

We will be happy to advise you personally during our telephone service hours from Mo - Fr: 9:00 - 12:00 o'clock under Tel.: +49 (0)89 24 88 10 444.

Have you already tried our wearing type test?

Which type of carrier am I?

We will also be happy to call you for a personal consultation, please use the contact form.

We offer different models. Besides Baby Wrap and Ringsling there is the Flip, TaiTai, WrapStar, WrapTai and Onbu. Here you can find more info about the different Baby Carrier models:

Baby carrier models

Any Baby Carrier is accompanied by instructions

or under Carrying instructions

Each Baby Wrap comes with tying instructions.

You can find our instruction videos here:

Binding instructions

At Care instructions you will find many useful tips for the care of your kokadi product.

New: The world's first detergent for Baby Carriers

The particularly environmentally friendly detergent for Baby Carriers cleans effective jacquard fabrics and ensures maximum preservation of colors.

To the detergent for Baby Carriers >>

We reserve the right to limit items to a certain quantity per household at any time.

During the order process you can enter the voucher code in the appropriate field or select the already stored voucher.

You didn't find an answer to your question? Then use our contact form for other questions. We will answer as soon as possible.

Please let us know which product you are interested in, we will contact you if the desired product is available again.

You can see the status of your order in your account under "My order". You will be informed about every step of your order. Order process:

• After successful order you will receive an order confirmation with all important information by e-mail.
• We will confirm the receipt of payment for your order by e-mail.
• As soon as your order leaves our warehouse, you will receive a shipping and an invoice email.

You have ordered as a guest? Then please use our contact form:

Please accept our apologies that your shipment did not arrive correctly. Simply provide us with the following information directly and send us photos of the incorrectly delivered item, the package and the shipping label. We will contact you immediately.

• We will ship your order after we receive your payment.
• PreOrder have different delivery times and can be found in the detailed view of the PreOrder products.
• After successful order you will receive an order confirmation with all important information by e-mail. As soon as your order leaves our warehouse you will receive a shipping email and an invoice email. You will be informed about every step of your order.

Unfortunately we do not offer this service. We therefore ask you to check before ordering if all desired products are included in the shopping cart. Please note that shipping costs will automatically be charged per order placed; unfortunately, a subsequent refund is not possible.

After each successfully completed order process, we send an order confirmation by e-mail. Please check your spam filter and which email address you used to place the order. You can see the status of your order in your customer account under "My order".

As long as your order has not been shipped, you can cancel your order completely. Partial cancellations are not technically possible. Orders can only be cancelled if they have not been shipped yet. There may be overlaps, so that a cancellation may not be possible even if no shipping confirmation has been sent yet. Thank you for your understanding. For a cancellation, please provide us with the information requested in the contact form as soon as possible:

Unfortunately, we do not offer this service. We therefore ask you to check before ordering whether all desired products are included in the shopping cart. Please note that shipping costs automatically apply per order placed; a subsequent refund is unfortunately not possible.

Besides your customer account you can also order as a guest. If you have ordered as a guest, this order will not be displayed in your customer account. If you want to see your orders in your customer account, then you have to place the order from your customer account.

If you are returning multiple orders in one package, please include each order number with the return.

You can find all further information about the return in the right of withdrawal.

If your package has already arrived according to the tracking, please give us some time to process the return properly. The processing of returns can take up to 10 business days after receipt.

You can find the shipping costs in our shipping costs table from the table.

• The shipping costs are a flat rate and consist of: Shipping costs + packaging costs + labor costs
• Shipping costs are incurred per order.
• Partially orders are automatically combined by the system to one delivery, which is also in the sense of our environment.
• To avoid multiple shipping costs, we ask that you place all desired items in one order.

The shipment number is also visible on your page under "My orders" after shipment. If you have placed an order without a customer account, please contact us via the contact form so that we can send you the shipping email again.

Sometimes orders are automatically combined into one delivery by the system, which is also in the interest of our environment. A subsequent refund of the shipping costs is not provided. We ask for your understanding.

• To avoid multiple shipping costs, we ask you to place all desired items in one order.
• Shipping costs will be charged per order.
• The shipping costs are a flat rate and are composed of: Shipping costs , packaging costs labor costs.

The shipment number is also visible on your page under "My orders" after shipment. If you have placed an order without a customer account, please provide us with the following information, so that we can send you the shipping email again.

If the shipping status does not change for 48 hours, please provide us with all relevant information so that we can check the shipping status of your order.

If you have forgotten your password, you can use the "Forgot your password?" option directly when logging in and have a new password sent to you.

Unfortunately, this is not technically possible in our system. Therefore, please always check the correctness of your data before sending the order. In the order process you can specify a different delivery address

You can change your data directly in your customer account in the area "My account" under the item "Overview" all data are displayed and can be changed.

If you are logged in to your customer account, you can see your vouchers in the area "My account" under the item "My vouchers".

Passwords can easily be changed in your customer account. To do this, log in to your account and click under My Account on personal data. Now you can create a new password and must confirm this entry with the current password.

If you have forgotten your password, you can use the "Forgot your password?" option directly when logging in and have a new password sent to you.

The kokadi Stalking Free Pass (SFP) allows you to secure a coveted product before anyone else. It is a right of first refusal. You have the chance to win a SFP, for example, by participating in one of our competitions.

Right of first refusal/SFP

• Pre-emptive rights are only granted by employees of the company kokadi issued, a transfer of the right of first refusal is not possible.
• Pre-emptive rights are valid for 3 months from the date of issue.
• Pre-emptive rights can be purchased before each release in the kokadi Store, unless it is explicitly stated that the use of a right of first refusal is not possible.
• The right of first refusal can only be applied to products of the company kokadi be applied.
• Only preemption rights that are submitted via the contact form via the point "How can I redeem a SFP". Unfortunately, other registrations cannot be considered.
• The order confirmation and payment request will be sent before release.
• The payment deadline for SFP orders is 7 days after receipt of the order confirmation.
• After using the right of first refusal expires.
• If, contrary to expectations, a product is not in stock or the product is canceled, the right of first refusal can be used again after prior consultation.
• If the order is canceled or returned due to the customer, then the right of first refusal remains expired and is not released again.

SFPs are awarded, for example, as part of sweepstakes.

A limited number of SFPs can be redeemed for certain products. The redemption takes place chronologically according to the request date within the quota.

To redeem a SFP, please fill out the following contact form in advance, we will inform you when your SFP has been entered.

Processing can only be done if the following items are in the free text field:

• Design
• Model
• Size

The kokadi Stars are a loyalty program. You collect stars with every purchase and can redeem them with your next order. For every 1 € value of goods you receive a kokadi-star. One kokadi-star corresponds to a price advantage of 0,01 €.

The stars will be credited 4 weeks after the order date.

kokadi-Stars are collected with every order through your customer account in our online store.

• For every 1 € value of goods you get one kokadi-star, which you can redeem with your next purchase.
• The stars will be credited 4 weeks after the order date.
• The kokadi stars can be redeemed in steps of 100.
• kokadi-Stars can be collected only by end customers with customer account.
• 1 kokadi-Star corresponds to a price advantage of 0,01 €.
• A cash payment is not possible.
• If the order is canceled or (partially) returned, the discount received for this order will be forfeited. kokadi-stars received for this order. Already redeemed kokadi-stars already redeemed will not be charged back.
• Please note our kokadi Stars are credited after 30 days and are then valid for 45 days.

With every order you can redeem already collected kokadi stars can be redeemed. This is how it works:

• The collected kokadi-stars are displayed in the shopping cart, directly at the end of the listed items.
• Via the slider you can set the desired number of the kokadi-stars and with the button "kokadi-Redeem stars" button to confirm.
• The redeemed kokadi-stars will then be displayed as a separate item in the invoice display of the shopping cart as: "kokadi-stars redeemed"

A transfer of the kokadi-stars from one customer account to another customer account is not possible.

The collected kokadi-stars are displayed in the shopping cart, directly at the end of the listed items.

Register under Become a B2B Partner and please submit the required documents for this. This is how it works:

1. registration & accreditation

Fill out our contact form for new customers. This will provide us with all the necessary data to register you as a kokadi B2B partner. After an internal check, we will activate your account as a dealer. With this account you will place your future orders with kokadi.

2. catalog & order

After your accreditation you will get access to the B2B area of our online store. Here we present you our complete assortment including prices. Place your kokadi assortment comfortably in our online store and use the check-out there to send your order. Please note that the minimum order value is € 500,- for the 1st order. We calculate your individual discount level per order. The discount level is displayed in the shopping cart. Also the shipping costs are displayed in the shopping cart.

You can see the status of your order in your customer account under "My order". You will be informed about every step of your order by us.

Order process:

• After successful order you will receive an order confirmation with all important information by e-mail.
• We will confirm receipt of payment for your order by e-mail.
• As soon as your order leaves our warehouse, you will receive a shipping and an invoice e-mail.

Do you have any other question about your order? Then please contact us via the contact form:

We will be happy to advise you personally Mon - Fri: 9:00 - 12:00 on Tel: +49 (0)89 24 88 10 444 (local rate). Or send us a message:

We are pleased that you have applied for the kokadi Professional program! The kokadi Professional Program is aimed at midwives, babywearing counselors, lactation consultants and anyone who works with mothers and their babies. As kokadi Professional you will always be up to date and benefit from special conditions. We want to support you in your vocation!

To register as kokadi Professional you have to do the following:

1. We need proof of your qualification as a professional, for example a training certificate (scan).
2. Please register with a customer account in our online store at www.kokadi.de. You need the customer account to be able to place your orders independently after you have been approved as a professional. Please tell us the email address you used to create your account.
3. Baby Carrier Please enter all relevant information in the following contact form and upload your proof of qualification.
   IMPORTANT: Please Baby Carrier Street, house number, postal code, city and qualification (midwife, babywearing consultant, breastfeeding consultant, ...) in the free text field.

We will then check your request and activate your customer account as a professional. We will inform you by e-mail and send you the voucher codes for the demonstrations.

You can see the status of your order in your customer account under "My order". You will be informed about every step of your order. Order process:

• After successful order you will receive an order confirmation with all important information by e-mail.
• We will confirm the receipt of payment for your order by e-mail.
• As soon as your order leaves our warehouse, you will receive a shipping and an invoice email.

You have another question about your order? Then please send us the following information:

To support you in your work, we offer you various demonstration stretchers from our standard range at 50% discount on the regular price. To take advantage of this offer, please register as a professional.

We will be happy to advise you personally Mon - Fri: 9:00 - 12:00 by phone: +49 (0)89 24 88 10 444 (local rate). Or send us a message:

We regularly offer training for professional staff at our head office in Ismaning near Munich.
You can find the current dates directly here here.